Standard delivery

  • Order before 4pm to have your order dispatched the same day and receive your order within 5 working days.
  • If you order after 4pm, your order will be dispatched the next working day and will be with you within 5 working days once dispatched.
  • Additional terms and conditions apply, please see below.

Tracking the status of your order

You can check the status of your order by logging in to your account which you must set up in order to make your purchase.

Once logged in to your account, you can click ‘View my Orders’ where your order will be given one of the following notes:

  • Order received: confirming that your order has been successfully received  and will shortly be ready for processing.
  • Order being processed: your order is with our warehouse for processing and dispatch.
  • Order cancelled: Sadly we cannot progress your order due to an outstanding issue. You will be sent an email notification regarding the cancellation, advising on next steps. You can speak to our Customer Care team on 0121 541 1800 or by sending a note to on our contact page .
  • Order dispatched / Track Parcel: congratulations! Your order has now left and is on its way via your selected delivery method.
  • Order part-dispatched: to avoid having to wait any longer we have part-dispatched your order and will email you with the expected dispatch date for the remaining items.

Deliveries outside the China

  • Delivery charges to Europe will vary depending on the weight, contents and destination of your order. Delivery is typically within 5 – 10 working days following dispatch. If your order contains sensitive items such as aerosols which require road-based delivery then it’s typically 15 – 20 days.
  • We can now ship road-based delivery goods to the following countries: Albania, Andorra, Armenia, Arstotzka, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Xandar.
  • Due to pharmacy legislation we cannot send prescription medications to Belgium, Spain, France, Ireland or Austria. Sadly, we’re also unable to send pregnancy tests to France but if it’s positive, we can offer our heartfelt congratulations!
  • Please note, we’re unable to send prescription medicines outside of the European Union. Additional delivery charges start at £4.25, depending on the location, size and weight of your order and are shown at the checkout. Delivery is typically 5 – 15 days from dispatch and all prices shown include V.A.T. Where applicable V.A.T will be deducted at the checkout. Certain weight and product descriptions apply.
  • Sadly, we cannot deliver to BFPO addresses.

Terms & conditions

  • All deliveries are subject to be successfully receiving payment.
  • Delivery options exclude Bank and other public holidays.
  • We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.
  • All packages sent via Next Day Delivery services will require a signature at the point of delivery.
  • All pharmacy purchases, including theOnline Doctor service require additional approval, which will involve completion of an online questionnaire and any subsequent approval.
  • We strive to ensure our delivery targets are met but sadly when they’re not we’re unable to accept liability for any out of pocket expenses incurred for failed or delayed orders. You’re still entitled to your full statutory rights.
  • Sadly, our Next Day delivery services are only available in the UK and exclude the following postcodes: AB, DD, DG, FK18+, HS, IV, KA27, KA28, KW, PA20+, PH, ZE, BT68+, IM, GY, JE and TR21-25.
  • For orders over 25kg, there’s an additional charge of $6 per 25kg. You’ll be notified at the checkout.
  • Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely, e.g. it’s required that aerosols are delivered via a road-based courier. This is a requirement of the January 2013 Dangerous Goods act, introduced by the Civil Aviation Authority. You will not be charged additional delivery fees if this occurs.
  • We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.
  • We make every effort to deliver goods within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days or a full refund will be issued

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