Frequently Asked Questions for New Clients
For more questions, please send Email to [email protected].
Can you give us your service fee structure and working style procedure too?
Our sourcing service is totally free, and you don’t pay a cent for our services until you place your first order.
We will try our best to source more suppliers for our customers, and quote the best price. Customers only need to pay us certain service fee in the balance payment. The service fee depends on the total order amount, which is 5%-10% of the total product value.
What if the price you offered is less competitive than the one I find on Alibaba? Or I want to buy from my own supplier but still want to use your service to coordinate between the supplier and me.
There are two different situations for service fee:
1. For client buying products from his own supplier and he communicates with supplier for all production process, we only help check quality and arrange shipping. If there’s quality issue, we will help client negotiate with supplier. In this case, we charge 5% fee.
2. We help client communicate with supplier for the whole process, like making samples or producing. In this way, we charge 5%-10% service fee based on product value, regardless of the supplier is found by client himself or us. We also help check quality and arrange shipping.
Although client pays a little bit more service fee in the second service, we can help client save lots of time in communicating with suppliers. If there are quality issues happen, we help you negotiate with the supplier on behalf of you until the problems are fixed.
Do you handle samples checking and then send the final product to Amazon? or you are not responsible for checking samples?
Our service includes: find suppliers and sourcing products from China, and quote to customers the best prices; negotiate with suppliers for samples, production and packaging; customize logo and packaging; quality control; arrange shipping to FBA .(maybe consolidate goods with other customers to the same destination so that shipping fee will be saved).
Samples checking is free. We will ask for samples from suppliers once customers are satisfied with the quotation. Then, we send them to customers for quality checking, and customers decide whether to purchase it in bulk.
Do you accept payment via PayPal? Is there any other way?
About the payment terms, we accept four payment terms: credit card or online payment(when the amount is under $500, and mostly used for sample payment), Wire Transfer, Western Union, and MoneyGram (when the amount is over $500).
Will you give the list of suppliers details to my clients and then they need to choose and contact the suppliers? or you will send the final quote to my clients after you negotiate with the suppliers?
We will try our best to source several different suppliers for 1 item, and select the best 1-2 of them, then send the quotation to customers.
Normally we don’t offer our supplier’s information to customers, as our working pattern is that customers working with us, and we work with our suppliers.
But the main reason is that most of our suppliers don’t directly work with foreign customers as they don’t have English-speaking staff. Our 5%-10% service fee is not only charged to source suppliers, but also for, the most important part, negotiating with suppliers efficiently to save time and money for customers.
Does the total order value should be above $1000, regardless of MOQ?
Minimum $1,000 product value for each item, which means customers need to purchase at least $1000 for 1 item, so the order quantity depends on the unit price (Most of our suppliers are factories, and their MOQ is around this amount.).
Is the price you offered more competitive than Alibaba supplier?
80% of the suppliers we are working can offer better prices than suppliers from alibaba.com. But if customers still want to buy from suppliers they found from alibaba, we can help to gather their goods together and do QC, then ship to FBA for them. In this way, only 5% service fee will be charged. And will make sure your goods arrive at Amazon warehouse safely.
About the payment terms
For the order with total value below $5000, full payment be made before production.
For the order with total value over $5000, 70% deposit and 30% be made before shipping.